Return Policy

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1. Introduction

At Srexalonquozl, we want you to be satisfied with your purchase of VitaTonus. This Return Policy outlines your rights regarding returns, refunds, and exchanges in accordance with Norwegian consumer protection laws and EU regulations.

2. Right of Withdrawal (Angrerett)

2.1 Your Right to Cancel

Under the Norwegian Consumer Purchases Act (Forbrukerkjøpsloven) and the EU Consumer Rights Directive, you have the right to cancel your purchase within 14 days without giving any reason.

2.2 Withdrawal Period

The withdrawal period expires 14 days from the day on which you, or a third party other than the carrier indicated by you, acquires physical possession of the goods.

If you ordered multiple goods in one order and they are delivered separately, the withdrawal period expires 14 days from the day you receive the last item.

2.3 How to Exercise Your Right

To exercise your right of withdrawal, you must inform us of your decision to cancel by a clear statement. You may:

• Send an email to: support@srexalonquozl.world
• Send a letter to: Strandgaten 18, 5013 Bergen, Norway
• Use the model withdrawal form provided below

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

2.4 Model Withdrawal Form

You may use the following form to exercise your right of withdrawal:

3. Effects of Withdrawal

3.1 Refund

If you withdraw from the contract, we will reimburse all payments received from you, including the costs of delivery (except for supplementary costs arising if you chose a delivery method other than the least expensive standard delivery offered by us).

3.2 Refund Timeline

We will make the reimbursement without undue delay and no later than:

• 14 days after we receive the returned goods; or
• 14 days after you provide evidence that you have returned the goods, whichever is earlier

3.3 Refund Method

We will use the same means of payment you used for the original transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.

3.4 Deductions

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

4. Returning Goods

4.1 Return Deadline

You must send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal to us.

4.2 Return Shipping Costs

You will bear the direct cost of returning the goods.

4.3 Return Address

Please return products to:

4.4 Condition of Returned Goods

Products should be returned:

• In unused condition (for sealed products that have not been opened)
• In original packaging where possible
• With all accessories and documentation

5. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

• Sealed goods which are not suitable for return due to health protection or hygiene reasons, once opened after delivery
• Goods which are, after delivery, according to their nature, inseparably mixed with other items

Important: VitaTonus dietary supplements that have been opened may not be eligible for return due to hygiene and safety reasons. Unopened products in original sealed packaging are eligible for return.

6. Defective Products

6.1 Your Rights Under Consumer Law

Under Norwegian consumer protection law, you have additional rights if products are defective:

• Products must be of satisfactory quality
• Products must be fit for purpose
• Products must match any description provided

6.2 Complaint Period

Under Norwegian law, you have the right to complain about defective goods for up to 2 years from delivery (or 5 years for goods with an expected longer lifespan). You must notify us of the defect within a reasonable time after discovering it.

6.3 Remedies for Defective Products

If a product is defective, you may be entitled to:

• Repair or replacement of the product
• A price reduction proportional to the defect
• Rescission of the contract (cancellation and refund)
• Compensation for any direct losses caused by the defect

6.4 How to Report a Defect

If you believe you have received a defective product, please contact us at support@srexalonquozl.world with:

• Your order number
• Description of the defect
• Photos of the defect (if applicable)
• Your preferred remedy

7. Damaged or Incorrect Shipments

7.1 Damaged Products

If your order arrives damaged, please:

• Document the damage with photographs
• Contact us within 7 days of delivery
• Keep all packaging materials

We will arrange for a replacement or refund at no additional cost to you.

7.2 Incorrect Products

If you receive incorrect products, please contact us immediately. We will arrange for the correct products to be sent and provide instructions for returning the incorrect items at our expense.

8. Refund Process

8.1 Processing Time

Once we receive and inspect your return, we will process your refund. Please allow:

• 3-5 business days for inspection and processing
• 5-10 business days for the refund to appear in your account (depending on your payment provider)

8.2 Refund Notification

We will send you an email notification once your refund has been processed.

9. Exchanges

If you wish to exchange a product for a different variant, please:

1. Return the original product following the return process above
2. Place a new order for the desired product

10. Gift Returns

If you received a product as a gift:

• You have the same return rights as the original purchaser
• Refunds will be issued to the original payment method unless otherwise arranged
• If you prefer a store credit, please indicate this in your return request

11. Contact Us

If you have any questions about our Return Policy or need assistance with a return, please contact us:

12. Dispute Resolution

If you are not satisfied with how we handle your return or complaint, you have the following options:

12.1 Consumer Complaints Board

You may submit a complaint to the Norwegian Consumer Disputes Commission (Forbrukerklageutvalget):

12.2 EU Online Dispute Resolution

If you are a consumer in the European Union, you may submit complaints through the EU Online Dispute Resolution platform:

https://ec.europa.eu/consumers/odr

13. Changes to This Policy

We may update this Return Policy from time to time. Changes will be posted on this page with an updated revision date. The policy in effect at the time of your purchase will apply to your order.